We would like to inform you about the latest situation regarding our operational plan to respond to the Coronavirus outbreak.
Firstly, our prime aim is to ensure we protect the health and safety of all our employees, customers and Business Partners during this unique situation.
We will continue to monitor conditions closely working with all our suppliers & logistic providers and at this time there is no material disruption to customer expectations.
We have taken steps with our suppliers to cover some limited short-term shortages in supply of certain parts via accelerating shipments by air instead of sea. In the event of any change or further developments please rest assured that we will keep you updated accordingly.
We are monitoring daily the news around the Coronavirus and what it means for us in the UK. After considering how best to ensure the safety of staff and customers in these trying times and to allow the business to continue functioning as best as possible, we have decided to put in place the following measures, effective from today until further notice:
We are regularly disinfecting the office and all staff are using hand sanitizer and washing hands regularly. In addition, we continue to monitor the situation in our UK offices and our internal advice to staff, based on NHS advice is:
All our operations are covered by our Business Continuity Plans and Emergency Response Team planning, and any staff absences as a result of Covid-19 would be managed in accordance with these procedures, to preserve services.
Please be assured we are working hard to deliver the best outcomes for all our staff and customers in this time.
We recommend that you implement a cleaning regime for your office equipment during this time.
When in use, Printers, Multifunctional Printers (MFPs), and Barcode and Labelling products are touched by multiple users every hour. Regular cleaning and disinfecting of devices with the correct cleaning products is advised at this time. Use of 90% isopropyl alcohol to clean all surfaces or check in your device maintenance manual.
Clean your device as often as you feel necessary but especially if someone with flu-like symptoms has used the device. Consider using a personal stylus to press touchscreens and/or buttons. This minimises contact with the device and could lower the risk of transmission.
For additional information on disinfecting and cleaning processes, refer to the Advice from the UK Government (PDF).
When cleaning your device, we would advise that you take the following precautions: