We would like to inform you about the latest situation regarding our operational plan to respond to the Coronavirus outbreak.

Firstly, our prime aim is to ensure we protect the health and safety of all our employees, customers and Business Partners during this unique situation.

We will continue to monitor conditions closely working with all our suppliers & logistic providers and at this time there is no material disruption to customer expectations.

We have taken steps with our suppliers to cover some limited short-term shortages in supply of certain parts via accelerating shipments by air instead of sea. In the event of any change or further developments please rest assured that we will keep you updated accordingly.

Business Continuity

We are monitoring daily the news around the Coronavirus and what it means for us in the UK. After considering how best to ensure the safety of staff and customers in these trying times and to allow the business to continue functioning as best as possible, we have decided to put in place the following measures, effective from today until further notice:

  • To prohibit all external visitors from visiting any of our offices including customer visits. The only exception is where the matter is business critical and an onsite visit is unavoidable.
  • In support of the guidelines issued by the Government surrounding social distancing as far as practical, we have decided to increase home working for our staff using laptops, IP phones and cloud-based systems. These systems are already in place and are being expanded to increase flexibility and to enable operations to continue as normally as possible.
  • Sales and key staff have now started working from home and will limit face to face contact with customers which we have facilitated by providing them with audio and web conferencing facilities to remove face to face meetings where possible.

We are regularly disinfecting the office and all staff are using hand sanitizer and washing hands regularly. In addition, we continue to monitor the situation in our UK offices and our internal advice to staff, based on NHS advice is:

  • Practice the highest levels of personal hygiene.
  • Self-isolate for a period of 2 weeks if you or anyone within your social or family group start to show any symptoms.
  • Contact NHS 111 if uncertain about any of the above.

All our operations are covered by our Business Continuity Plans and Emergency Response Team planning, and any staff absences as a result of Covid-19 would be managed in accordance with these procedures, to preserve services.

Please be assured we are working hard to deliver the best outcomes for all our staff and customers in this time.

Device Cleaning

We recommend that you implement a cleaning regime for your office equipment during this time.

When in use, Printers, Multifunctional Printers (MFPs), and Barcode and Labelling products are touched by multiple users every hour. Regular cleaning and disinfecting of devices with the correct cleaning products is advised at this time. Use of 90% isopropyl alcohol to clean all surfaces or check in your device maintenance manual.

Clean your device as often as you feel necessary but especially if someone with flu-like symptoms has used the device. Consider using a personal stylus to press touchscreens and/or buttons. This minimises contact with the device and could lower the risk of transmission.

For additional information on disinfecting and cleaning processes, refer to the Advice from the UK Government (PDF).

Cleaning Notes

When cleaning your device, we would advise that you take the following precautions:

  • Our print devices contain many moving parts as well as a number of cooling fans. To avoid cleaning solution being blown into the device, please power down your device before cleaning it.
  • Do not spray cleaning products directly onto the device, spray the isopropyl alcohol onto a soft cleaning cloth and then rub this onto the device. Focus on areas regularly touched by users, focus on cleaning buttons and touch screens thoroughly as this is where contamination is most likely to occur.
  • If your device has a touch screen, please dry this completely before turning the device on. Wet touchscreens can cause phantom touches which make your device harder to use.

What to do

  • Use a microfiber cleaning cloth or soft towels.
  • Spray the cleaner onto the cleaning cloth/towel and then wipe the surface to be cleaned.

What not to do

  • Clean with a cloth/towel that is slightly damp but not wet.
  • Do not spray cleaners directly onto equipment.
  • Do not soak the electronic equipment with cleaning liquid.