Trust in Your Service Provider

In 2016 The Medway Youth Trust (MY Trust) put out their printing services contract for tender. The youth development organisation based in Kent were battling growing costs for servicing and machine rental and as a small charity they needed more…

Managed Technology were pleased to be awarded the contract through their ability to deliver cost savings but what seemed to set them apart from the incumbent providers as well as the competition was their approach to the job in hand.

“Nothing was too much trouble for them,” comments Simone Miles, CEO at The MY Trust. “They listened to the issues that we had with our current suppliers and took on correspondence while we looked to end the various contracts that were in place.”

Managed Technology won MYT’s trust with their levels of customer service and deep dive into the workings of the charity. The service provider looked at the current needs of the Trust as well as what was required in the future and created a bespoke offering for them. This was, and continues to be, reviewed periodically to ensure that MY Trust is getting the most out of its service.

Simone goes on to say: “Managed Tech have always been transparent, being honest with us and looking to provide the best deal for our needs. They work with other charities and understand the constraints that come with that. We trust their opinions and expertise and know that they have our best interests at heart and to us that is what makes them different to other suppliers.”

This Trust goes further than copier and printer services. Managed Technology has built a working relationship with the Trust, advising on IT issues and recommending contacts. This “added value” is something that Simone and her team truly deem significant.

“Managed Tech ticks a lot of boxes for us and have been excellent to work with. We are perfectly happy to be in a five-year contract with them.”

And as always, it is the small things that make a difference.
“One of the first things that Managed Technology did was make a donation to the MY Trust,” Simone says, “I think that says it all.”